Q:What’s the default ip address of the camera ?
F: 192.168.1.10 Username : admin Password : null ( empty ) !
Q: Does the camera supports Motion Detect,FTP,Email alarm, RTSP and so on ?
F: Yes ! All the IP Cameras we are selling supports these functions .
1) Please Setup the motion detection in the CMS software .
2) We suggest the Sever-U and FileZilla FTP Server to upload the video or image.
3) For the Email alarm,please use Email server which supports SMTP ( Hotmail ,Yahoo not support SMTP ,it not supports Gmail temperately since the server problem ) .
4) ,RTSP URL for VLC media Player :
Example : rtsp://10.6.10.25:554/user=admin&password=&channel=1&stream=0.sdp?real_stream
F: What’re the ports information of the cameras ?
Q : ONVIF 2.0 Port 8899 ;RTSP Port 554 ;HTTP Port 80;Media Port 34567
F:Does the camera support IE ,Chrome ,Firefox and so on ?
Q: Since the plug-in problem ,for website interface IP address URL,ONLY IE supports Multi Language . Chrome,Safari just support Chinese .
For cloud server XMEYE.NET ,it supports multi language
Q:When I finish the steps to add the camera to the CMS list,why it notify “ Can’t find the Device “ even I can see the default ip address 192.168.1.10 in the menu .
F: It is the IP Address conflict ,the default ip address is not in the same network segment as your router.
Please click “Edit Device “ to change the camera’s ip address to make them in the same network segment !
For example ,if your router’s ip address is 192.168.0.1 ,then you need to change the camera’s ip address to 192.168.0.XX .
To connect camera to computer ,
You need to modify computer’s IP address so that the camera is connected to the LAN, generally, camera and the router or the computer must be on the same network segment, such as:
IP address of the router or computer is 192.168.1.1
camera’s IP address must be in the 192.168.1.1~254 range
Factory default setting network parameters of the camera:
1.Camera cannot find
If the camera is connected, but cannot the find the camera, you can check according to the following steps:
1. Confirm the camera and the computer is in the same local area network (LAN)
2. Whether installed relative CMS software
3. The routers and switches the function or Settings for blocking of the radio signal
4. Check whether the cable is aging, or Ethernet cable is too long lead to signal transmission
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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
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For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.