Pacakge:
1.We accept the payment nominated by aliexpress only(Escrow. T/T. western union,credit card etc).Payment must be made within3 days of order.
2.In case you ocuur any payment problems when you make the order,please contact us for assistance.
1.We promise ship out within 48 hours after payment arrived us (except holiday)
2.If you haven’t received your parcel within 39 or 59days,please contact us.we will track the shipment and reply you as soon as possible.We promise give you a satisfactory solution.
3.If your detail address belong to remote area region,the express cost will be higher than standard.
The price you paid for the order not including customs tax.Please forgive us,we can not burden any customs fee.
We will declare a low value of your order to avoid the tax,but if it’s happend,please coorperate with your location custom to complete the customs clearance .Sorry we are not responsible for customs fee.
However,we will try our best to minimize the extra charge for our customers.
1.We accept return or exchange because of defective items quality. But please don’t open dispute without communication. Buyers needn’t worry about it absolutely! If you have any questions,please contact us when you are convenient.
I belive we can resolve the dispute friendly.I promise we will give you a satisfactory solution!
2. Please do not dismantle the product without permission,or you will lost the warranty right.
1.All products are 100% original new and tested before shipment.
2.If you are satisfied with our products and service,please leave us a 5 star feedback.
3.If you have any problem and question regading your translation,please contact us before leaving any type of feedback.
4.All emails will be answered within 1 work day.If you do not received our email,Please kindly re-send it or complaint to our manager.
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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.