Worldwide Mail Service need to deal with a great many of orders, we will choose the fastest way according to the actual situation of logistics. If you have any special requirements, please feel free to contact us. Thank you!
Import duties, taxes and charges are not included in the item price or shipping charges. Buyers are responsible for these charges.
1.In general,Items will be shipped within 24 hours after get your payment (except Saturday and Sunday).
2.In general, items will arrive to you between 12-22 days, a few will arrive in 22 to 40 days duo to the Cstoms Barriers . Please contact with us if didn’t receive them after 50 days.
3.We ONLY ship to the confirmed address provided in your order. Before you pay, please make sure your address in your order matches the address you would like us to ship to.
4. Delivery time depends on destination and warehouse:
1. You have 7 days to contact us and 30 days to return it from the date it was received. If this item is in your possession,more than 7 days, it is considered used and WE WILL NOT ISSUE YOU A REFUND OR REPLACEMENT.
There are NO EXCEPTIONS! Shipping cost is bear by both seller and buyer in half.
2. For any reason, you are not satisfied with the item, You can return it in the original package within 15 working days after receiving the item.
3.Who pays postage depends on reason for return.
4. The returning item must be back in Factory Condition. This includes packaging, inserts, manuals etc.
5. Please Contact us Before you sent the item back.
We will try our best to make a high score shop.
If you receive the items have quality problems or damaged, please contact us, do not directly open disputes.
We don’t want any dispute,if you have any questions about our items, please contact us at first.
We look forward to provide better service to you.
1. if item defective in 3 Month, We will offer replacement with our extra Charge (including shipping fee once we Receive the Defective item).
2.If item Defective after 3 Month, buyers can still send it back. We will contact suppliers or manufactory for Warranty. Buyers Might Need pay the Shipping fee For resend the replaced item.
If you have any question or concern about your order, please feel free to email us. We will try our best to reply all emails within 24 hours.
However, no emails will be replied during weekends or holidays.At the end of the weekend or holiday, we can receive our reply in a delay of 48 hours.
Please contact us for resolutions before leaving negative feedback, we strive to providing the greatest service and bringing the highest satisfaction to all of our customers.
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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.